Main Duties and Responsibilities
Engage with the client to build rapport and trust
Access appropriate websites and identify relevant forms and self-help information
Empower the client to complete any parts of the form that they are able to do themselves
Work through the form with the client to help them understand how the questions relate to them and their situation, and how it affects their life
Using interviewing skills, identify and gather additional relevant information and evidence if appropriate to ensure best chance of success for the client
Include any necessary medical or supporting evidence
Ensure the client is clear on next steps including who is to send the form, what happens next and what further support we can or cannot provide
Record the appointment appropriately on our database system, and upload any scanned documents
Seek support from the Supervisor as needed
Personal Skills and Qualities
Specific qualifications or experience are not required to train for the role, but you will need to:.
Be empathetic and have good interpersonal communication skills
Have good interviewing skills, including effective questioning, listening and the ability to move the interview forward in a timely fashion
Be able to analyse symptoms/impact and ability to match questions to the relevant descriptors
Have good IT/typing/recording skills
What skills do I need?
Specific qualifications or experience are not required to train for the role, but you will need to:. Be empathetic and have good interpersonal communication skills Have good interviewing skills, including effective questioning, listening and the ability to move the interview forward in a timely fashion Be able to analyse symptoms/impact and ability to match questions to the relevant descriptors Have good IT/typing/recording skills
When do I need to be available?
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