Volunteer Client Service Meet and Greet – Burgess Hill Library

We are looking for volunteers to help provide our service in your local community.

What skills do I need?

As a Client Service Administrator, you will:

• Meet and greet our clients and other visitors
• Explain advice process and offer information about our services
• Point out leaflets, self- help materials and navigate clients to our website pages
• Set up new clients on our database and record client information, book client appointments
• Administrative tasks

• Be friendly and approachable
• Be open-minded and non-judgemental
• Be confident to work independently
• Have good IT skills ( Microsoft, database )
• Have some awareness of potential needs of vulnerable clients 

Other Information

You will be based at the Burgess Hill Library, supported by a Supervisor. At the moment working days are Mondays or Wednesdays, starting as soon as possible.

You will need your own IT equipment and access to Wi-Fi for digital training.

We ask for a minimum 6 months commitment , 4h a week.

Travel expenses are paid.

We pride ourselves on having a diverse workforce and welcome applications from people with all range of abilities for the skills that they bring.

If you are interested please email volunteer@westsussexcab.org.uk for more information about our roles and application process. Alternatively you can apply via our website: www.advicewestsussex.org.uk/volunteering. 

When do I need to be available?

	Morning	Afternoon	Evening
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday

Details

Citizens Advice has a part-time desk at Burgess Hill Library, and support would be appreciated on Monday and Wednesdays At Citizens Advice West Sussex we are always looking for volunteers to work in 4-hour shifts - and volunteer recruitment is on-going - so make contact at anytime!

Where does this role take place?