Volunteer Adviser – Remote and Office based

We are looking for volunteers to help provide our service in your local

What skills do I need?

As a volunteer remote adviser, you will:

• Successfully complete our remote Level 2 Adviser course including assessments and an Induction to Citizens Advice within the allocated timeframe.
• Record information and client details.
• Assess the client’s problems and agree the right level of service .
• Identify and communicate relevant information and options the client may have enabling them to form a decision.
• Assist with Research & Campaigns work 

As a Remote Adviser, you need to:

• Have ability to understand complex information and convey it clearly to clients.
• Have excellent listening skills & enjoy helping people
• Have good IT skills and a willingness to learn and use our database system accurately
• Have good level of literacy and numeracy
• To be open minded and non-judgmental

Other Information

Volunteering remotely from home or in one of our offices as part of a team of committed people, supported by a Supervisor, living in or with a connection to West Sussex is a priority.

If working remotely you will need your own IT equipment and access to Wi-Fi. We provide digital training and ask you to be pro-active when elements of these are self - learning.

We ask our Advisers to volunteer for 12+ hours a week, this can be split but does require a longer term commitment of a year.

The role may also require the provision of services at community locations as well as our centres. Travel expenses are paid.

We pride ourselves on having a diverse workforce and welcome all applications from people with all range of abilities for the skills that they bring.

If you are interested please email volunteer@westsussexcab.org.uk for more information about our roles and application process. Alternatively you can apply via our website: www.advicewestsussex.org.uk/volunteering

When do I need to be available?

	Morning	Afternoon	Evening
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday